Placing an order with CDF online is easy, secure and fast.


We endeavour to process your order as quickly as possible. If you place your order before 12pm AEST between Monday and Friday, we aim to process and dispatch it on the very same day! Otherwise it will be processed the next business day. Delivery times can vary based on your location.

Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change effective immediately upon posting to the Site or other form of notification.


How to Order: It's easy!

Browse through the brands, ranges and products you are interested in. When you have made up your mind, pick a product and just click on the "More" button. Adjust the quantity you want and click on “Add to cart”. This puts the product in your shopping cart and updates your cart content/value. Then “Continue shopping” or “Proceed to checkout” as you wish.


When proceeding to checkout, fill in the required information as you are prompted:

01 Summary:        check your order content

02 Sign in/Sign up

03 Address:          check your delivery and invoice addresses as well as your phone number. It's always best to have a parcel delivered where someone will be available to sign for the parcel (this is the safest option for delivery). But if you are unable to do this, you can leave delivery instructions in the box “If you would like to add a comment ...” such as "Leave Parcel at Front Door". If you are having your parcel delivered to a work address, please ensure you include your business name and appropriate delivery instructions (i.e. "Leave at the Reception Desk"). We also need your phone number, as it is a requirement of the delivery company in the case that a problem arises. Make sure you provide a complete number with the area code; mobile phone number is preferred.

04 Shipping:          confirm your carrier and agree to the Terms of Service

05 Payment:         click on “Pay with your card or your PayPal account”, choose your method of payment, reconfirm your email address/password and then “Continue”.


Once your order will be completed you will receive a first email (Order confirmation) summarising all the detail of your order. You’ll receive a second email (Payment accepted) just after confirming that your payment has been successfully processed. Once your parcel/satchel has been actually dispatched you will receive a third email (Package in transit/Shipped), which will include your Tracking Number.

Samples: We love trying new products, and we know you do too! With every online order, you will receive 3 samples for free.


Changes to Orders: Once you’ve placed your order, it joins a queue for immediate processing and fast dispatch. However we will endeavour to fulfil any changes you may wish to make whenever possible. If you have any changes, please contact our Customer Service team immediately on 03 9527 2886 Mon-Fri 9am-5pm AEST or email to


Returns & Exchanges: We hope that you will be completely delighted with your purchase. If not, upon proof of purchase and on certain conditions, you can easily return any item to us within 14 or 30 days of purchase for a store credit (Voucher value equivalent to a partial or full refund which is valid for 12 months). However there will be no returns on sale items except as required by law.


The following table describes the types of return and respective conditions:








Normal Purchase

14 days of purchase date

Unopened & Unused


At customer expenses

Store credit (Voucher)

Not your Order

14 days of purchase date

Unopened & Unused


Free with ParcelPoint

Store credit (Voucher)

Damaged in Transit

14 days of purchase date

Less than 20% used


Free with ParcelPoint

Store credit (Voucher)

Faulty Product

30 days of purchase date

Less than 20% used


Free with ParcelPoint

Store credit (Voucher)

Skin Irritation

30 days of purchase date

Less than 20% used


Free with ParcelPoint

Store credit (Voucher)


How to Return:

First of all please call our Customer Service team on 03 9527 2886 Mon-Fri 9am-5pm AEST to obtain a Returns Form which you'll need to print and fill out. Returns will not be accepted without a Returns Form. You'll then need to send back the products (plus the completed Returns Form) using ParcelPoint. ParcelPoint is a trackable returns service at hundreds of local stores across Australia (pharmacies, news agencies, convenience stores, Australia Post), open 7 days and late for your convenience. This is the cheapest returns method at just $6.50 including proof of postage.


Please be aware that a store credit voucher will only be issued to your account when the product in question has returned to the warehouse (which can take up to 3-6 business days). The product(s) will then be submitted for investigation to be deemed whether the conditions of the product align with the terms stated in the Refund and Exchange policy outlined above.


Parcel Point

To return the goods, please go to Follow the online process to book your return and print a shipping label. Attach it onto the parcel and post it back to us by bringing it to your local ParcelPoint store.



We work with PayPal. It’s 100% secure!


At Cosmetiques de France, your security while shopping with us online is a priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using Secured Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe and confidential at all times.

The payment happens at the time the order is placed. It is processed in real time where the transfer of funds takes place immediately and you are immediately notified as to whether or not the payment has been successfully processed.


If you are paying from a bank account located outside Australia and your bank account is held in a different currency, you can still pay: your currency will automatically be converted to Australian dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate; Many banks also charge a currency conversion fee (contact your bank for details).


How to pay with PayPal: Simply select “Pay with your card or your Paypal account” when you get to the checkout and follow the step-by-step instructions. You will be prompted to log in to Paypal to complete your payment. If you have funded your Paypal payment with a credit card or Paypal balance, the payment will come through to us instantly. If however you pay using your bank account, it will take around 5-7 days for the payment to clear before we can ship your order.


Once your payment has been approved you’ll receive the second confirmation email. The charge will appear on your statement as "COSMETIQUES DE FRANCE (PTY) LTD".



Products purchased on this website can only be delivered within Australia. All orders are sent using Couriers Please. Delivery times are as follows:





Couriers Please Parcel

FREE for any order above $50. Otherwise a Flat fee of $12 applies.

Metro 1-3 working days; Regional 3-5 working days.

No delivery to PO Boxes, Parcel Lockers or Parcel Collect. All business addresses require a full business name.

Signature or delivery instructions required. Tracking number will be provided.

Couriers Please Satchel

FREE for any order above $50. Otherwise a Flat fee of $12 applies.

Metro 1-3 working days; Regional 3-5 working days.

No delivery to PO Boxes, Parcel Lockers or Parcel Collect. All business addresses require a full business name.

Signature or delivery instructions required. Tracking number will be provided


Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Also be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.


Order Tracking: Once your order is shipped you will receive a (third) confirmation email from which will include your consignment Tracking Number. You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section or by visiting and entering your Tracking Number. If you are unable to locate your parcel, or if you have any questions about your shipped order please call us on (03) 9527 2886 Mon-Fri 9am-5pm AEST or email at and our Customer Service team will assist you with your enquiry.


Shipping Cost: Shipping is free for all orders of $50 AUD excluding GST or over within Australia. Orders below $50 AUD excluding GST are charged a flat delivery rate of $12 AUD within Australia.

Products purchased on this website can only be delivered within Australia.


Lost Goods: If your order is lost in transit, please contact our Customer Service team on 03 9527 2886 Mon-Fri 9am-5pm AEST or email to If you have not received your order within 5 working days, please contact us so that we can assist you.


Terms and Conditions OF SERVICE


Welcome to the website of Cosmetiques de France ("Site"), where you can find original dermo-cosmetics 24/7 provided by Cosmetiques de France Pty Ltd ("Cosmetiques de France" or “CDF” or "we" or "us"). The following Terms and Conditions, our Disclaimer, our Privacy Policy, our Copyright and any other terms and conditions and policies which you may find throughout our Site in connection with certain functionality, features or promotions, and any other laws or regulations which apply to the Site, collectively govern usage of the Site, our related websites, and the products and services provided therein (collectively "Terms and Conditions").


We encourage you to read these Terms and Conditions if you have any particular questions in relation to browsing and shopping online with us. By accessing or using the Site, you are acknowledging that you have read, understood, and agreed without limitation or qualification to be bound by these Terms and Conditions.


You may be accessing the Site from a computer or mobile device and these Terms of Use govern your use of the Site, regardless of the means of access.


Applicable Law: This Site is created and controlled by us in the State of Victoria, Australia. As such, the laws of the Commonwealth of Australia and, where applicable the State of Victoria, will govern these Terms and Conditions. By using this Site you submit to the jurisdiction of the courts of Victoria and Australia, and agree that any legal action will only be commenced in these forums. The Site is available only to people who can form legally binding contracts under applicable law.


Modification: We may from time to time modify these Terms and Conditions, other policies, or the content of the Site, without notice. Any changes are effective immediately upon posting to the Site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. You should read the Terms and Conditions before placing an order online and check back often. If you do not agree to any of the changes, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law. We do not promise to continue to offer or maintain the Site online. We may withdraw it from use in accordance with our business strategy from time to time. Accordingly we may, with or without prior notice, terminate any or all of the rights granted by these Terms and Conditions.


Accuracy of Information: We attempt to be as accurate as possible when describing our products and services on the Site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, information or other content available on the Site are accurate, complete, reliable, current or error-free.


Eligibility: In order to make purchases through this Site, you will be requested to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your delivery address and payment details. By entering your payment details you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.


The Site is available only to individuals who meet the Cosmetiques de France terms of eligibility. We reserve the right to only accept orders from those over 18 or 21 as legislated by the relevant state or territory of residence. Individuals must also have been issued a valid credit card by a bank acceptable to Cosmetiques de France, applications must be acceptable to Cosmetiques de France and have authorised Cosmetiques de France to process a charge or charges on their credit card in the amount of the total purchase price for the goods or services.


If you register on the Site, you will have an email address/username and password for your My Cosmetiques de France account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else's behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm or loss caused by any wrongful use of the Site or Content resulting from such access or use.


We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms and Conditions are violated or if we decide, in our sole discretion, that it would be in our best interests to do so.


By making an offer to purchase goods or services from us, you expressly authorise us to perform credit checks and, where Cosmetiques de France considers necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Please refer to our Privacy Policy for further information about how we use your personal information.


Acceptance of your Order: Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.


Unless you cancel your order, acceptance of your order and completion of the contract between you and Cosmetiques de France will be completed when we email you to confirm the goods have been dispatched and have been handed over to the designated carrier. The sale contract is concluded in Victoria, Australia.

We reserve the right not to accept your order in the event that the item ordered is out of stock, that we are unable to obtain authorisation for payment or that you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions.


Cosmetiques de France reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion. Cosmetiques de France reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.


Intended Use: By placing an order with Cosmetiques de France you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.


Intellectual Property Rights: The Site and its “look and feel”, all of its information, graphics, headers, button icons, photographs, content, image rights, sounds, music, video, audio or text on this Site and all intellectual property rights contained therein, including, without limitation, trademarks, designs, graphics, logos, button icons, data compilations and software, and the compilation and organisation thereof (collectively the “Content”), are owned by, and is the property of, Cosmetiques de France, or in some cases, our affiliates, partners, licensors. These intellectual property rights are protected by Australian and International laws, including laws governing copyright and trade marks.


Your use of the Content grants no rights to you in relation to any copyright, designs, trademarks or any other intellectual property or material rights relating to the Content or any portion of the Site. This includes, without limitation all HTML and other code contained in this Site.


You are permitted to use the Content only as expressly authorised by Cosmetiques de France, it’s third party licensors and subject to the Copyright Act 1968 (Cth) and other related legislation. Any reproduction, redistribution, duplication, copying, selling, accessing, modifying or otherwise exploiting, of the above listed Content, in whole or in part, for any purpose without our express consent is prohibited. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.


Limited Licence: We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Site. This limited licence does not include the right to (and you are prohibited from doing any of the following): (a) frame or utilise framing techniques to enclose the Site or any portion thereof; (b) republish, redistribute, transmit, sell, license or download the Site or any and/or all Content (except caching or as necessary to view the Site); (c) make any use of the Site or any and/or all Content other than personal use; (d) modify, reverse engineer or create any derivative works based upon either the Site or any and/or all Content; (e) collect account information for the benefit of yourself or another party; (f) use any meta tags or any other "hidden text" utilising any and/or all Content; or (g) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. You must retain, without modification, all proprietary notices on the Site or affixed to or contained in the Site. All powers (if any) conferred on you by section 26 of the Trade Marks Act 1995 (Cth) are expressly excluded.


Any unauthorised use by you of the Site or any and/or all of our Content automatically terminates the limited licenses set forth in this Section without prejudice to any other remedy provided by applicable law or these Terms and Conditions.


Representations & Warranties: The advice and information contained within the Site is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While every effort is taken to ensure that the information contained within the Site is accurate, Cosmetiques de France takes no responsibility for any loss or damage arising from its use.


Cosmetiques de France does not promise that the Site and Content is error-free. Cosmetiques de France does not promise that the functional aspects of the Site and Content will be error free or that this Site, Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.


The Site is presented "as is" and we make no representations or warranties of any kind whatsoever, express or implied, in connection with these Terms and Conditions or the Site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not able to be excluded at law.


Certain legislation, including Competition and Consumer Act 2010 (Cth), may imply warranties or conditions or impose obligations upon us which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions must be read subject to these statutory provisions. If these statutory provisions apply, to the extent to which we are able to do so, our liability under those provisions will be limited, at our option, in the case of services to (a) the supplying of the services again or (b) the payment of the cost of having the services supplied again and, in the case of goods to (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of the goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired.


Limitation of Liability: You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of the Site, including during hyperlink to or from third party websites; (e) any inaccuracies or omissions in Content, or (f) events beyond our reasonable control.

Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue loss of data, loss of goodwill, arising out of or related to the Site or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed one hundred dollars ($100.00).


Indemnity: You indemnify us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, relate to:

  • Your breach or non-observance of any term of these Terms and Conditions;
  • Any breach or inaccuracy in any of your representations or warranties; or
  • Your use of the Site.


No Commercial Use: This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website or otherwise.


Use of Information: If you upload or otherwise provide any information or content ("User Content") in the course of accessing or using the Site, you agree that such User Content will be available to us to use in any manner we think fit, subject to applicable provisions of any legislation including (without limitation) privacy legislation. You agree that you will not upload or otherwise provide any User Content which:

  • Is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, inappropriate, harmful, hateful, abusive, tortious, obscene, invasive of another's privacy, sexist, racist, violent, degrading;
  • Infringes the intellectual or other proprietary interests of third parties;
  • Contains spam, chain letters, pyramid and other such selling and marketing schemes, computer viruses, computer code, files or programs or other harmful components that are designed to interrupt, destroy, change or limit the functionality of the Site or any other computer software, hardware or other electronic equipment, information which in any way impinges on another user's use or enjoyment of the Site or otherwise breaches or encourages other users to breach these Terms and Conditions;
  • Violates any law, statute or regulation;
  • Forges information to disguise the origin of any User Content; or
  • Encourages or incites any other person to engage in any of the above behaviour.


You grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise and use the User Content (and all intellectual property rights contained therein), in all media now known or not currently known. You also waive any moral rights or similar rights you may have or may acquire in the future in that User Content in our favour.


Third Party Sites: We may include hyperlinks on this Site to other websites or resources operated by parties other than Cosmetiques de France for convenience only. Cosmetiques de France is not responsible for the content or accuracy of any off-site pages linked to or from the Site, nor are we responsible for the availability of such external websites or resources, and we do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any offerings, advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources. You should make your own reasonable enquires regarding the content of these sites. Your linking to or from these websites is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit. Reference to any product, service or other information by trade mark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Cosmetiques de France.


Breach and Termination: If, in our reasonable opinion, you breach any provision of these Terms and Conditions we may immediately issue a warning, temporarily suspend or permanently prevent your access to all or parts of the Site. In any event, we may terminate these Terms and Conditions (and your right to use the Site) at any time and for any reason without prior notice to you.


Relationship: No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created between you and us by these Terms and Conditions.


Force Majeure: We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, strikes, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.